Shipping policy

Shipping Policy

Thank you for visiting and shopping at THE ALL EXPRESS. Following are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time
All orders are processed within 1 business day. Orders are not processed, shipped, or delivered on weekends or holidays. If we are experiencing a high volume of orders, processing may take up to 24 hours, and we will contact you immediately via email or phone if there is a significant delay.

2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.

  • Order Handling/Processing Time: 1 business day.
  • Shipping Transit Time: 2-10 business days (depending on your location)
  • Total Estimated Delivery Time: 3-11 business days.

*Note: Delivery delays can occasionally occur due to customs clearances, weather, or postal service disruptions. However, maximum delivery time will not exceed 14 business days.

3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

4. Customs, Duties, and Taxes
THE ALL EXPRESS is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Incorrect Address & Undeliverable Packages
Please double-check your shipping address before placing an order. We are not responsible for orders that are lost or returned due to an incorrect or incomplete address provided by the buyer. If a package is returned to us, the buyer will be responsible for the reshipping costs.

6. Damages & Lost Packages
THE ALL EXPRESS is liable for products damaged or lost during shipping. If you receive your order damaged, or if it gets lost in transit, please contact our support team immediately at sales@theallexpress.com. Please save all packaging materials and damaged goods before filing a claim, and provide us with photos of the damaged item so we can assist you with a replacement or refund.

7. Contact Us
If you have any questions about our Shipping Policy, please contact us at support@theallexpress.com.