Privacy policy

Privacy Policy

Last updated: July, 2026

The All Express operates this online store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our website or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

About The All Express
The All Express is an Ireland-based online retail store located at 26 Russell Court, Limerick, V94 T2PY, Ireland. We are the data controller of your personal information collected through this website.

Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, depending on how you interact with the Services:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including payment card information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources
We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
From our service providers including payment processors, delivery partners and technology providers who collect or process your personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information
We may use personal information for the following purposes:

To fulfil your orders including processing your payments, arranging delivery, facilitating returns and exchanges and managing your account.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing and promotional communications by email. You may opt out at any time.
Security and Fraud Prevention. We use your personal information to provide a secure payment and shopping experience and to detect or prevent fraudulent or illegal activity.
Communicating with You. We use your personal information to provide you with customer support and to respond to your enquiries.
Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process.

How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

With vendors and service providers who perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage and shipping.
With business and marketing partners to provide marketing services, where you have consented.
When you direct or consent to our disclosure of certain information to third parties, such as to ship you products.
In connection with a business transaction such as a merger or sale, or to comply with any applicable legal obligations.

We do not sell your personal information to third parties.

Third Party Websites and Links
Our website may contain links to websites or other online platforms operated by third parties. We are not responsible for the privacy or security of such sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Data
Our website is not intended to be used by children. We do not knowingly collect any personal information about children under the age of 16. If you are the parent or guardian of a child who has provided us with their personal information, please contact us and we will delete it.

Security and Retention of Your Information
We take reasonable measures to protect your personal information against unauthorised access, loss or misuse. Please be aware that no security measures are perfect or impenetrable.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with services, comply with legal obligations, or resolve disputes.

Your Rights and Choices
Depending on where you live, you may have some or all of the following rights in relation to your personal information:

Right to Access. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you.
Right to Object. You may have the right to object to the processing of your personal information for direct marketing purposes.
Withdrawal of Consent. Where we rely on consent to process your personal information, you have the right to withdraw this consent at any time.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option in our emails.

To exercise any of these rights, please contact us using the details provided below.

International Transfers
We may transfer, store and process your personal information outside the country you live in. Where we transfer personal information out of the European Economic Area, we will rely on recognized transfer mechanisms to ensure your data is protected.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this website and update the "Last updated" date.

Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

The All Express
26 Russell Court, Limerick, V94 T2PY, Ireland
Email: support@theallexpress.com
Phone: +353 86 345 1680
WhatsApp: +44 7446 974501
Website: www.theallexpress.com

For the purpose of applicable data protection laws, The All Express is the data controller of your personal information.