📦 Shipping Policy

Thank you for visiting and shopping at THE ALL EXPRESS. Following are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone.

2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Standard Shipping: Estimated delivery time is 2-10 business days (depending on your location). Note: Delivery delays can occasionally occur due to customs clearances, weather, or postal service disruptions.

3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

4. Customs, Duties, and Taxes
THE ALL EXPRESS is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Incorrect Address & Undeliverable Packages
Please double-check your shipping address before placing an order. We are not responsible for orders that are lost or returned due to an incorrect or incomplete address provided by the buyer. If a package is returned to us, the buyer will be responsible for the reshipping costs.

6. Damages & Lost Packages
If you receive your order damaged, or if it gets lost in transit, please contact our support team immediately at support@theallexpress.com. Please save all packaging materials and damaged goods before filing a claim, and provide us with photos of the damaged item so we can assist you with a replacement or refund.

7. Contact Us
If you have any questions about our Shipping Policy, please contact us at support@theallexpress.com.

🔄 Refund Policy

Effective Date: July 2026

At The All Express, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

1. Return Period
You have 15 calendar days from the date you receive your order to request a return. To be eligible for a return, your item must: Be unused and in its original condition. Include all original accessories and packaging. Not be physically damaged due to misuse. Include proof of purchase or order confirmation. If more than 15 business days have passed since your refund was approved, please contact sales@theallexpress.com.

2. How to Request a Return
To request a return, please contact us before sending any item back. Email: sales@theallexpress.com. Please include: Order Number, Reason for Return, Photos (if the item is damaged or defective). Returns sent without prior approval may not be accepted.

3. Return Address
Approved returns should be sent to:
The All Express
26 Russell Court
Limerick
V94 T2PY
Ireland

4. Return Shipping
Unless the product is defective, damaged, incorrect, or sent in error by us, customers are responsible for the return shipping costs. Customers should use a tracked shipping service whenever possible. We do not charge any restocking fee for approved returns.

5. Damaged, Defective or Incorrect Items
If you receive: a damaged product, a defective product, or the wrong item, please contact us within 48 hours of delivery with clear photos. If the issue is confirmed, we will arrange a replacement or refund at no additional cost.

6. Non-Returnable Items
The following items cannot be returned: Products showing signs of use or physical damage caused after delivery. Products returned without original packaging. Products returned after the 15-day return period. Clearance, promotional or final-sale items (where stated on the product page). Digital products (if introduced in the future).

7. Exchanges
We currently do not offer direct exchanges. If you require a different product, please return the original item (subject to approval) and place a new order.

8. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome. If approved: Your refund will be processed to your original payment method. Refunds are typically completed within 10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

9. European Union Consumer Rights
For customers within the European Union, statutory consumer rights remain applicable where required by law.

10. Contact Us
If you have any questions regarding returns or refunds, please contact us. Email: sales@theallexpress.com. Website: https://theallexpress.com/pages/contact