Refund policy
Effective Date: July 2026
At The All Express, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
1. Return Period
You have 15 calendar days from the date you receive your order to request a return.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Include all original accessories and packaging.
- Not be physically damaged due to misuse.
- Include proof of purchase or order confirmation.
- If more than 15 days have passed since your refund was approved, please contact sales@theallexpress.com.
2. How to Request a Return
To request a return, please contact us before sending any item back.
Email: sales@theallexpress.com
Please include:
- Order Number
- Reason for Return
- Photos (if the item is damaged or defective)
Returns sent without prior approval may not be accepted.
3. Return Address
Approved returns should be sent to:
The All Express
26 Russell Court
Limerick
V94 T2PY
Ireland
4. Return Shipping
Unless the product is defective, damaged, incorrect, or sent in error by us, customers are responsible for the return shipping costs.
Customers should use a tracked shipping service whenever possible.
We do not charge any restocking fee for approved returns.
5. Damaged, Defective or Incorrect Items
If you receive:
- a damaged product,
- a defective product,
- or the wrong item,
please contact us within 48 hours of delivery with clear photos.
If the issue is confirmed, we will arrange a replacement or refund at no additional cost.
6. Non-Returnable Items
The following items cannot be returned:
- Products showing signs of use or physical damage caused after delivery.
- Products returned without original packaging.
- Products returned after the 15-day return period.
- Clearance, promotional or final-sale items (where stated on the product page).
- Digital products (if introduced in the future).
7. Exchanges
We currently do not offer direct exchanges.
If you require a different product, please return the original item (subject to approval) and place a new order.
8. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved:
- Your refund will be processed to your original payment method.
- Refunds are typically completed within 10 days.
- Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
9. European Union Consumer Rights
For customers within the European Union, statutory consumer rights remain applicable where required by law.
10. Contact Us
If you have any questions regarding returns or refunds, please contact us.
Email: sales@theallexpress.com